Returns & Refunds

Last updated: September 24, 2026

We want you to order with clear expectations. This information does not limit any mandatory consumer rights that apply to you.

14-day right of withdrawal

If you are a consumer covered by EU or other applicable distance-selling laws, you may notify us that you wish to withdraw from an eligible purchase within 14 days after receiving the goods, without giving a reason.

To start a return, email order.steerlab@gmail.com with your order number. Please wait for return instructions before sending anything.

Return condition

Items should be returned unused, uninstalled, and in their original condition with the original packaging where reasonably possible. You may inspect an item as you would in a shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to check its nature, characteristics, and function.

Return shipping

For a change-of-mind return, the customer is responsible for return postage and packaging. If an item is faulty, damaged on arrival, or not the item ordered, SteerLab will cover reasonable return costs where required by law.

Refunds

Eligible refunds are issued to the original payment method after the returned goods are received and inspected, or after you provide evidence of return where applicable. Refunds include the standard outbound delivery charge where required by law; extra costs for an upgraded delivery method are not refundable unless required by law.

Exceptions

The right of withdrawal may not apply to goods made to your specifications or clearly personalised, except where they are faulty or not as described. Other legal exceptions may also apply.

Cancellations

Contact us as soon as possible if you need to cancel. If the order has already shipped, the return process above applies.

Faulty goods

Your statutory rights for faulty or misdescribed goods remain unaffected. Contact order.steerlab@gmail.com with your order number, a description of the issue, and clear photos where relevant.